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DCAS scores disappear from online portal

June 4, 2012

UPDATE 6/4: According to the Delaware Department of Education, the missing scores are due to a technical problem traced to faulty data files provided by an assessment vendor. The problem should be fixed shortly and all DCAS scores restored. In the meantime, you can still check the latest Performance Level scores by logging into HAC.


If you were waiting for Spring DCAS scores to come in the mail, you can find them online right now on the Home Access Center (HAC), along with all your child’s past DCAS and DSTP scores.

Except that as of today, HAC is no longer displaying the Accountability or the Instructional score – just the Performance Level scores (1, 2. 3, 4). Up until today you could see all three scores on HAC.

I wonder if the loss of the Accountability and Instructional scores is permanent?

  1. John Young
    May 30, 2012 at 10:00 am

    I don’t know, but for that to happen the day after the ESEA flex waiver grant that nullifies the accountability ratings based on those scores being calculated as they were, it would not surprise me. Also, cut scores can be manipulated much easier with 1,2,3,4 categories.

  2. May 30, 2012 at 10:05 am

    I have a question in to DDOE about it, and I’ll update when I hear back.

    There’s most likely an innocent explanation. The test score page looks like a custom page that was thrown together hastily, and is probably difficult to maintain. Also, the system may not be set up to accomodate two rounds of Spring testing, so that might be causing some technical difficulty. Just guessing.

  3. concerned parent
    May 30, 2012 at 9:40 pm

    So it wiped them all out for the last two years. I agree it must be a program error – otherwise how are we as parents supposed to measure growth – especialyl of the kids who scored well into the 4 category in the Fall?

    Did you email your Red Clay test-guru? I’ll try and touch base w/ Brandywine’s.

  4. concerned parent
    June 20, 2012 at 10:21 pm

    Hi – I know you are on hiatus but I was wondering if you know what’s up w/ HAC? I was able to figure out that the DCAS scores were wiped out as a result of some change in the system and that they were restored on June 8th. Unfortunately we were on vacation and tried to access HAC but couldn’t get in – we figured it was a problem based on where we were and the WiFi we were stuck with. But now at home we can’t access HAC at all – it doesn’t seem to recognize our username/password and says there’s no student associated with the user name. We tried to reregister on the forgot your password page and that doesn’t seem to be working either. Do you know if it is down for the summer again? Do you know why they shut it down for the summer? Students and parents might want to look at scores/grades over the break – or am I just crazy?

  5. June 21, 2012 at 5:58 am

    Thanks for checking in, Concerned Parent! I just logged in and HAC works for me. I did notice that they had just put up the report card grades, and I know that they usually lock the system temporarily when they do that, so maybe that’s what you were experiencing.

    In general though, summertime is their period of least use, and if they are going to do any work or maintenance on the system, that’s when it will happen. So I wouldn’t be surprised at all to see the system shut down periodically over the summer, and I don’t think they will notify anybody. Last year it was down all summer for upgrades.

    At the end of the year, I print the full transcript from each marking period, because it gets wiped out at the beginning of each school year. I’m sure it’s archived somewhere, but the way the system works now, you can’t see last year’s grades.

    I print it to PDF, not on paper, and just save the PDFs on my computer. HAC has horrible printing facilities on the parent side; the printouts are not well laid out and they look awful. I got the best results by printing it at 90% of full size, in landscape mode.

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